12/14 Daily Links
December 14, 2010
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A second off-day? I don’t even know what to do with myself. Good thing the Internet exists.
What the pros are saying:
What I’m saying:
- Rohde’s piece is excellent because it perfectly exemplifies good coaching and bilateral trust.Story Time: A few years back, before I had ascended to this lofty sports-blogging perch, I worked in a finance department where I oversaw the operational reporting of a large sales force. The chronic historical problem for this position and the department was that we couldn’t get the sales people to properly document their work effort. This failure led to a doubly- adverse effect: we didn’t have accurate financial reporting, and the sales force did not get properly compensated. And yet, the sales team thought they were operating in their own best self-interest, spending as little time doing paperwork and as much time as possible actually selling stuff. How to convince them otherwise?
Quite coincidentally, I also was taking a parenting class with my wife at the time to learn how to set a good foundation for raising our newborn daughter. In this class we learned all sorts of things on how to deal with children who had yet to understand that boundaries, while seemingly restrictive, are actually the best way to learn how to operate happily and constructively. How do you establish boundaries? Through lots of personal interaction and a mixture of encouragement, incentives, training, and sometimes discipline. I was at my rope’s end, so I said to myself, “Why not?” So I began to apply these little parenting rules to establish better boundaries. Through communication, training, accountability, and yes, occasionally discipline, the sales team began to realize that the boundaries we were setting up had a mutual and synergistic effect where we got what we wanted, and they got what we wanted. Certainly if I ever told them I was applying parenting tips to the sales team they would have been rightly offended, but never the less I was amazed at how the basic principles took hold to help give the group direction and a higher morale.
The moral of the story should be clear by now: Never volunteer to oversee the financials of a sales team.
- Cool idea on the NBA credit cards. I have an idea for one. Here it is.